Privacy Policy
Last updated: June 26, 2026
1. Information We Collect
Ascendra Bio Sciences collects information you provide directly, including name, email address, shipping address, phone number, and payment information when you place an order. We also automatically collect certain technical information such as IP address, browser type, and pages visited when you use our website.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to inquiries and provide customer support
- Improve our website and services
- Comply with applicable laws and regulations
3. SMS / Text Message Communications
If you opt in, Ascendra Bio Sciences may send text (SMS) messages to the mobile number you provide. We collect this consent through a clear opt in on our account signup form and on your customer profile, with separate consent for two message types:
- Account and order messages, such as order confirmations, payment reminders, and shipping updates.
- Marketing and promotional messages. Consent to marketing messages is never a condition of any purchase.
Message frequency varies. Message and data rates may apply. You can reply HELP for help and STOP to unsubscribe at any time; replying STOP opts you out and we will not send you further messages.
We do not share your mobile number or your SMS consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile information is shared only with the messaging providers that help us deliver these texts. See our Terms of Service.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. We may also disclose information when required by law.
5. Data Security
We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can instruct your browser to refuse cookies, but some portions of our site may not function properly without them.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us at privacy@ascendrabio.com.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@ascendrabio.com.